Associate Clinical Oncology Specialist

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers.

Responsibilities

Contribute to account sales, service, and support activities of all Oncology products; Ensure patients adherence to the prescribed test cadence with a focus on improving patient outcomes; Identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes; Cultivate and maintain key relationships with customers and internal partners; Work with assigned COS to grow, maintain and support existing customers; Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth; Analyze and monitor patient testing to ensure patients remain on the protocol prescribed by the Oncologist; Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving; Educate medical professionals on the tools and resources that Natera provides to facilitate test order management; Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume; Partner with internal stakeholders such as sales reps, patient coordinators, territory managers to achieve the best outcomes

Requirements

Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience; Medical assistant, clinical support, patient liaison or nursing background in oncology or a minimum of 2 years of medical sales experience; Thrives in ambiguous environments; Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills; Ability to think strategically as well as execute tactically; Must act with a sense of urgency; Strong desire to work in a fast-paced environment and must work independently with an internal drive to be successful; Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers; Effective time management skills required with demonstrated ability to assess and prioritize; Proficient in Microsoft PowerPoint and Excel; Gmail; Fluent in understanding data spreadsheets and technologies; Demonstrated ability to quickly learn software and reporting systems; Duties may require working outside normal working hours (evenings and weekends) at times; 25-50% travel required; Must reside in Duarte, Glendora, Montclair, Azusa, Rancho Cucamonga, Ontario, Pomona, Fontana, Alhambra, Monterey Park, Chino, Eastvale, Brea or Diamond Bar

Nice to have

Bachelor’s degree

Benefits

Uncapped commission; Car allowance program; Restricted Stock Units (RSUs); Long-term equity awards; Comprehensive health benefits (medical, dental, vision); 401(k) with company match; Generous paid time off and company holidays; Additional wellness and work-life benefits; Life and disability plans; Free testing for employees and immediate families; Fertility care benefits; Pregnancy and baby bonding leave; Commuter benefits; Employee referral program