Associate Clinical Oncology Specialist

The Associate Clinical Oncology Specialist (ACOS) is responsible for contributing to account sales, service, and support activities of all Oncology products. The role includes ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes. The individual will identify areas of improvement in clinical workflows, test fulfillment, internal systems and processes. Responsibilities include cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers.

Responsibilities

Contributing to account sales, service, and support activities of all Oncology products; Ensuring patients adherence to the prescribed test cadence with a focus on improving patient outcomes; Identifying areas of improvement in clinical workflows, test fulfillment, internal systems and processes; Cultivating and maintaining key relationships and working with customers and internal partners that enable Signatera patient retention and unit growth within existing customers; Work with assigned COS to grow, maintain & support existing customers; Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth; Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist; Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving; Become experts on all Natera Oncology products and processes to maximize effectiveness in the field; Educate medical professionals on the tools and resources that Natera provides to facilitate test order management; Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume; Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider

Requirements

Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience; Medical assistant, clinical support, patient liaison or nursing background or a Minimum of 2 years of sales experience; Thrives in ambiguous environments; Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills; Ability to think strategically as well as execute tactically; Must act with a sense of urgency; Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful; Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers; Effective time management skills required with a demonstrated ability to assess and prioritize; Proficient in Microsoft PowerPoint and Excel; Gmail; Fluent in understanding data spreadsheets and technologies; Demonstrated ability to quickly learn software and reporting systems; 25-50% travel required

Nice to have

Bachelor’s degree preferred

Benefits

Uncapped commission; Car allowance program; Restricted Stock Units (RSUs); Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program