Associate Customer Technical Program Manager - Vehicle OS

Applied Intuition is scaling its Vehicle OS customer program team to support a growing portfolio of in-vehicle infotainment (IVI) programs with a major global automotive OEM. The role runs the day-to-day execution layer of these programs, keeping scope, defects, dependencies, and delivery reporting accurate, and working directly with the customer's program and engineering counterparts. This is an early-career role for someone who wants to grow into full program ownership. The person will work alongside and report to a Customer Technical Program Manager, owning defined workstreams such as release scope tracking, defect and blocker management, requirements traceability, and recurring reporting, with increasing autonomy over time. The role includes customer meetings from the first week.

Responsibilities

Own the day-to-day health of the program backlog in Jira: translate customer requirements and change requests into well-formed, tracked tickets; maintain labels, scope tags, and release assignments; keep status, blockers, and blocked reasons accurate and current; Run defect and blocker management for the program: triage customer-reported issues, drive severity alignment, chase resolution across engineering teams, and prepare the recurring bug review with the customer; Track release scope and milestone readiness against the program plan, surfacing slips, at-risk features, and open dependencies early; Produce recurring program reporting: weekly status, delivery and story-point summaries, escalation trackers, sprint showcase material, and steering committee inputs; Serve as a working-level point of contact for the customer's program and engineering counterparts on ticket status, scope questions, and dependency follow-ups; Maintain the program's source of truth in Confluence: requirement-to-feature mappings, delivery trackers, decision logs, meeting notes, and process documentation; Support onsite integration, test bench, and bootcamp activities by coordinating schedules, logistics, and follow-ups across Applied and customer teams; Close loops by following up across Slack, email, and standups until open questions are answered and commitments are written down; Automate reporting, grooming, and analysis work where possible

Requirements

1–3 years of experience in program or project management, engineering, technical consulting, or another technical customer-facing role; Strong new graduates with relevant internship experience will be considered; Excellent written communication, and the judgment to know when to escalate versus resolve something independently; Comfort working directly with an external customer, including in the meetings where the news is not good; Strong organizational instincts: keeping your own trackers, noticing when a thread has gone quiet, and closing things out without being chased; Enough technical literacy to follow engineering discussions about software features, builds, releases, and integration issues and to ask the clarifying question that unblocks them; Hands-on experience with Jira and Confluence, or the demonstrated ability to get fluent fast; Willingness to work across time zones with globally distributed engineering and customer teams; A minimum of a Bachelor's degree in STEM or a related field

Nice to have

Experience in the automotive industry, ideally at an OEM or Tier-1 supplier; Exposure to IVI, infotainment, Android Automotive (AAOS), or embedded software programs; Familiarity with automotive development standards and processes (ASPICE, ISO 26262, AUTOSAR); Data fluency to turn ticket data into reporting (JQL, spreadsheets, SQL, or light Python); Experience using AI tooling to automate reporting, ticket grooming, and analysis workflows; Experience supporting a customer-facing program governed by a Statement of Work, with defined milestones and deliverables; Additional languages (German, French, Italian, or Spanish)