Associate Director, Business Optimization - Payments

As the Associate Director of Business Optimization, you will lead the strategic expansion of our global partnership ecosystem. Reporting to the VP of Payment Optimization, you’ll leverage your deep expertise in payment lifecycles and technical protocols - such as Tokenization, 3DS, and Smart Routing - to bridge the gap between issuers, acquirers, and schemes. Your mission: drive world-class performance through higher authorization rates and seamless conversion.

Responsibilities

Establish and oversee partnerships across different stakeholders in the payment ecosystem; Manage and empower team members who own local relationships; Communicate and collaborate with acquirers, card schemes, issuers, and Local Payment Methods (LPMs); Lead, mentor, and develop a small team responsible for specific partners; Analyze and review performance data (declines, conversion rates) for each partner; Collaborate with internal stakeholders to address underlying factors and optimize transaction approval processes; Leverage insights from A/B testing and acquirer partnerships to improve authorization rates; Collaborate with Product, Risk management, Partnerships, and other teams to launch performance-enhancing products and features

Requirements

6+ years in payments, fintech, or e-commerce with a relevant bachelor's degree; Deep knowledge of the payment lifecycle, card scheme regulations, and technical tools (Tokenization, 3DS, Smart Routing); Proven ability to build engagement strategies with issuers, acquirers, and Local Payment Methods (LPMs); Proficiency in data analysis to optimize transaction performance, decline reasons, and conversion rates; Experience mentoring and leading teams while collaborating across Product and Risk departments; Fluency in English plus Spanish

Nice to have

MBA

Benefits

Hybrid working (3 days/week onsite expectation); 10-day holiday allowance; Work from abroad policy up to 30 days per year; 7,000 MXN annual learning and development budget; Meal vouchers (SiVale) MXN 3000 per month; Insurance including major and minor health, dental, life and travel; Enhanced family leave; Gym membership contribution; Mental health platform; Pet-friendly office with amenities