Associate Director, Client Access Technology

The Software Engineering Technology Associate Director leads the Client Access core engineering team responsible for building, enhancing, and supporting the Raymond James digital client experience. This role partners with Product, Architecture, business stakeholders, and technology teams to translate strategic priorities into secure, reliable, and scalable solutions. The manager provides technical and people leadership, oversees delivery and application support, and helps resolve complex technology issues that require coordination across multiple levels of the organization.

Responsibilities

Define requirements, establish priorities, evaluate solution options, and ensure end-to-end process and data integration with Product, Architecture, business stakeholders, and other technology leaders; Direct projects and operational initiatives through the software development lifecycle using Agile practices and measurable success criteria; Oversee internally developed and vendor-provided solutions, including vendor selection, implementation planning, integration, performance management, and ongoing support; Manage workforce capacity, resource allocation, annual goals, and budgets; Promote sound engineering practices, continuous improvement, and innovation; Lead, coach, and develop software engineers and technical leads; Attract, develop, and retain talent; Establish operational ownership for production support, incident response, root-cause analysis, risk remediation, and service improvement, including participation in an on-call rotation when required

Requirements

At least 7 years of relevant technology experience, including software development and people-management or technical-leadership experience; equivalent combination of education, training, and experience may be considered; Bachelor's (Required); General Experience – 10 to 15 years; Manager Experience - 6 to 10 years; Knowledge of software engineering principles, application architecture, system integration, and the software development lifecycle; Knowledge of Agile delivery practices, DevOps and release management concepts, production support, incident management, and continuous improvement; Knowledge of enterprise technology governance, risk management, information security, and controls appropriate to financial services; Knowledge of resource planning, budgeting, vendor management, and performance measurement; Knowledge of modern digital platform concepts, including scalable services, APIs, cloud-enabled technologies, observability, and resilient application design; Skill in leading engineering teams and delivering complex software initiatives involving both internally developed and vendor-provided solutions; Skill in translating business objectives into technical plans, delivery roadmaps, resource requirements, and measurable outcomes; Skill in evaluating application design and architecture, identifying technical and operational risks, and guiding teams toward practical solutions; Skill in applying Agile delivery practices and using metrics to improve delivery predictability, quality, and service reliability; Skill in managing budgets, vendors, staffing, and competing priorities in a complex enterprise environment; Skill in communicating clearly with technical and nontechnical audiences, influencing decisions, resolving conflict, and building consensus across teams; Ability to build and sustain a high-performing engineering organization by attracting, developing, coaching, and retaining diverse talent; Ability to set clear direction, establish high standards, delegate effectively, and hold individuals and teams accountable for measurable results; Ability to build trusted partnerships across Product, Architecture, business, operations, risk, security, and vendor teams to achieve shared objectives; Ability to use customer and business outcomes to guide priorities, decisions, processes, and service improvements; Ability to lead organizational and technical change, encourage innovative problem-solving, and adapt plans as customer, market, regulatory, and technology needs evolve; Ability to communicate complex information in a clear and compelling manner that supports timely decisions and coordinated execution; Ability to work effectively under pressure, manage competing priorities, and occasionally support a nonstandard schedule, including nights, weekends, or on-call responsibilities

Nice to have

Experience leading the delivery and support of enterprise applications in a complex, regulated environment; Financial services experience, particularly with client-facing digital platforms

Benefits

Medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); parental leave