Associate Director - Client Success

As an Associate Director in the Client Success team, play a crucial role in maintaining and growing a portfolio of some of our largest and most strategic clients. Reporting to Senior Director – Client Success, you'll be a part of a fast-growing business that is challenging the market and doing things differently. You'll take ownership of a portfolio of ClearBank's key Enterprise grade clients, committing to their success, and relentlessly work to remove barriers to adoption, both within their organisation and cross-functionally within ClearBank. You will be responsible for ensuring the success of our clients and driving revenue growth.

Responsibilities

Managing and maintaining a portfolio of strategic Enterprise client relationships, ensuring their satisfaction and success with ClearBank's services; Delivering a high-quality and positive client experience, building strong relationships and trust with your clients, working towards their strategic goals; Achieving clear client retention and revenue growth goals by proactively identifying and capitalising on upselling and cross-selling opportunities, working towards an annual quota; Collaborating closely with internal stakeholders, including Sales, Finance, Financial Crime, Legal, Marketing, and Customer Operations teams; Representing and being an advocate for your clients within ClearBank, ensuring their needs and requirements are understood and addressed; Conducting regular and quality engagement with your clients, maintaining a strong presence and providing ongoing support; Managing a regular cadence of communication and conduct business reviews with clients

Requirements

Significant previous experience in commercial/sales focused relationship management roles; Proven track record of achieving client retention and revenue growth targets through upselling and cross-selling to large, enterprise-grade existing clients; Knowledge of the banking industry and financial products is required; Strong communication and interpersonal skills, able to effectively engage with clients and internal stakeholders at all levels, including c-suite executives; Excellent problem-solving skills, able to identify and overcome barriers to adoption and drive client success; Ability to collaborate and work effectively across multiple teams, fostering a culture of teamwork and shared goals; Strong organisational skills, able to manage multiple client relationships and prioritise tasks effectively; Inquisitive and comfortable asking questions about clients' business goals, ideal state, and pain points; Ability to analyse multiple problems, develop and drive solutions; Confidence in working in the unknown, taking initiative, and designing processes when they don't yet exist; Passion for technology and being part of a fast-growing company; Good organisational skills and high attention to detail; Proactive and resourceful, able to take ownership and drive results

Benefits

Enhanced family leave policies