Associate Director of Rapid Response

The Associate Director of Rapid Response plays a critical role in ensuring that MOIA is prepared to respond quickly, effectively, and in coordination with partners to emerging issues affecting immigrant New Yorkers. This role leads the development and execution of MOIA's rapid response function, including coordinating outreach, communications, and service delivery in response to time-sensitive situations such as federal enforcement actions, policy changes, and other urgent developments impacting immigrant communities. Working closely with the Director of Community Engagement and senior leadership, the Associate Director ensures that MOIA's response efforts are organized, aligned across teams, and grounded in accurate, timely information.

Responsibilities

Lead the planning and execution of rapid response efforts related to emerging issues affecting immigrant communities; Coordinate across MOIA teams to align outreach, communications, and programmatic responses; Serve as a central point of coordination with City agencies and external partners during time-sensitive situations; Develop and maintain protocols, tools, and systems to support effective rapid response operations; Ensure that information shared with communities is accurate, timely, and culturally responsive; Identify trends and emerging risks and support proactive planning efforts; Lead day-to-day management of MOIA's rapid response function; Establish systems for tracking incidents, responses, and outcomes; Coordinate with City agencies, community-based organizations, and advocacy partners to align response efforts; Ensure that outreach efforts during rapid response situations are targeted, culturally responsive, and accessible; Track emerging issues, enforcement trends, and policy developments affecting immigrant communities; Provide regular updates and analysis to inform leadership decision-making; Supervise and support rapid response staff, including managers and/or organizers as applicable; Undertake additional projects and responsibilities as needed; Support agency-wide initiatives and special projects as required

Requirements

Bachelor's degree required; 5+ years of relevant experience in public service, community engagement, policy, or a related field; demonstrated experience managing time-sensitive initiatives; experience coordinating across multiple stakeholders; experience operating effectively in high-pressure environments; strong understanding of immigrant communities, public service systems, and the policy landscape affecting immigrant New Yorkers; strong problem-solver and communicator; ability to move quickly and exercise sound judgment; resume and cover letter required to apply

Nice to have

Master's degree in a relevant field