Associate Director of TikTok Shop

Pattern is seeking an Associate Director of TikTok Shop to lead a high-performing team of Account Managers while personally driving marketplace strategy for a select portfolio of top-tier brand partners as part of the Pattern Creators team. Pattern Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that helps brands build ambassador programs, maximize influencer marketing, and increase revenue. This is a full-time, hybrid position based in Lehi, Utah or Los Angeles, CA. The role reports to the Head of Accounts for TikTok Shop.

Responsibilities

Directly manage, mentor, and scale a team of TikTok Shop Account Managers; Oversee portfolio bandwidth, refine client delivery standards, and foster professional growth across your team; Maintain high-level strategic oversight and direct relationship ownership for a curated portfolio of flagship brand partners; Drive GMV growth and high-impact account strategies, establishing scalable frameworks for live shopping, affiliate outreach, content optimization, and ad spend; Act as a senior escalation point for client partners and present high-level business reviews, performance analyses, and growth opportunities to client executives and internal leadership; Partner with Product, Engineering, Creator Operations, and Marketplace teams to refine Pattern Creators' software capabilities and service offerings; Serve as an internal subject matter expert on TikTok Shop features, algorithm shifts, and emerging social commerce trends; Expand portfolio-wide revenue and GMV metrics across direct accounts and direct reports' accounts; Elevate team capabilities to achieve high account retention, team efficiency, and consistent metric achievement; Innovate operational playbooks that set new benchmarks for TikTok Shop acceleration

Requirements

6+ years of total experience in e-commerce, marketplace management, or digital agency environments, with at least 1-2+ years in a direct team management or supervisory role; Proven track record of managing and scaling brand growth on TikTok Shop; deep knowledge of TikTok affiliate ecosystems, creator alignment, and shop operations required; Strong leadership capability with a passion for coaching, setting performance standards, and building scalable processes; Advanced analytical mindset with the ability to turn complex marketplace metrics into actionable business strategies and revenue growth plans; Executive-level written and verbal communication skills, capable of steering high-stakes client negotiations and leading internal team alignment

Benefits

Unlimited PTO; Paid Holidays; Onsite Fitness Center; Company Paid Life Insurance; Casual Dress Code; Competitive Pay; Health, Vision, and Dental Insurance; 401(k) match of 100% of the first 3% and 50% of the next 2% in eligible compensation deferred