Associate Director Practice Operations- Detroit

The Associate Director of Practice Operations is responsible for the operational leadership of an assigned health center, ensuring the delivery of professional, high quality clinical services. This position carries site level accountability for staffing, patient access, quality, safety, financial performance, and regulatory compliance. The Associate Director translates system wide initiatives into site level execution and serves as the primary point of accountability for their assigned site or region. The Associate Director partners closely with the Director of Practice Operations and medical leadership to advance organizational goals. This position could require some travel to other Cherry Health locations.

Responsibilities

Serves as the operational leader for the assigned site; Act as the primary on-site point of accountability for operational, safety, facility, and patient experience matters; Represent the organization's mission, vision, and values to staff, patients, and community partners; Anticipate operational needs and resolve day-to-day issues at the site level; Maintain a visible daily presence at the site; Supervise, coach, and evaluate site staff; Create staff schedules, prioritize tasks, and assign duties; Train staff and assess competencies on a regular cycle; Partner with Human Resources on recruitment, onboarding, retention, employee relations, and succession planning; Plan and facilitate regular staff meetings; Assist in monitoring and managing the site budget; Partner with medical leadership to establish and monitor provider productivity expectations, patient access targets, and schedule optimization; Monitor key operational metrics including patient volume, cycle time, no show rates, revenue cycle indicators, and patient satisfaction; Ensure established workflows are followed at the site; Partner in facility operations, equipment, supplies, and site level purchasing within approved authority; Monitor and address clinical and operational quality concerns; Conduct quality assurance activities through chart reviews, reports, meetings, observation, and performance monitoring; Identify and promptly address patient safety, employee safety, infection prevention, and environmental concerns; Ensure compliance with organizational policies and applicable state, federal, licensing, regulatory, and accreditation requirements; Participate in emergency preparedness planning and response; Promote a culture of safety and continuous quality improvement; Oversee clinical workflows, medication management practices, and clinical documentation standards in partnership with medical leadership (where RN licensure is held); Assess clinical staff competencies and support clinical skill development; Cultivate and maintain relationships with community stakeholders, local organizations, and residents; Design and execute targeted outreach initiatives to identify, educate, and enroll eligible community members in health center services

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, or a related field; Basic Life Support / CPR certification; Valid driver's license and the ability to travel as needed; 7 to 10 years of experience in a medical clinic, with a minimum of 5 years in a supervisory or management role; Demonstrated ability to operate independently, exercise sound judgment, and make decisions with limited direct supervision; Strong verbal, nonverbal, and written communication skills; Experience in workflow assessment, process improvement, and program implementation; Strong problem solving and analytical skills; Working knowledge of health center financial operations, budgets, productivity, and revenue cycle fundamentals; Proficiency with the Microsoft Office Suite and demonstrated experience with EMR and EHR platforms; Knowledge of state and federal laws, regulations, and codes governing healthcare treatment, including HRSA, Medicare, Medicaid, and other payer requirements; Ability to teach relevant skills and motivate staff; Excellent organizational and time management skills; Flexibility and adaptability; Willingness to work outside of normal business hours and to travel between sites as needed; Must adhere to organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards

Nice to have

Masters degree; Valid RN license in the State of Michigan; Experience leading a site or program that operates independently of a central administrative office; Federally Qualified Health Center (FQHC) or community health center experience

Benefits

Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles; Medical, Dental and Vision Insurance for you and your family; Generous Paid Time Off benefit (4 weeks per year for full time); Paid holidays (8 full day paid holidays and 2 half day paid holidays); 403(b) Retirement Savings Plan with employer match up to 5%; MET and MESP 529 Savings Plans; Pet Insurance; Employee Assistance Program