Associate Director, Revenue Operations (Remote US)

Directive Consulting is the leading B2B performance marketing agency that delivers real revenue—not just leads. We use Customer Generation (a marketing methodology developed by us) to cut through the noise. We’re looking for an Associate Director, Revenue Operations to help lead and scale Directive’s Revenue Operations practice. This is a senior, client-facing player-coach role for someone who combines strong people leadership with deep technical expertise across Salesforce, marketing automation, and HubSpot. You’ll partner closely with the Director of Revenue Operations to lead a team of RevOps Strategists, oversee complex client engagements, and ensure we consistently deliver high-quality strategic and technical work. You’ll also remain hands-on, stepping into client environments to guide architecture, troubleshoot complex issues, conduct audits, and support implementations when deeper expertise is required.

Responsibilities

Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support; Serve as an escalation point for complex client and technical challenges; Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction; Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects; Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub; Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance; Translate complex technical findings into clear recommendations for executive and non-technical stakeholders; Review strategist work for technical accuracy and strategic quality before client delivery; Partner with Account Directors and internal leadership to identify expansion and cross-sell opportunities; Support scoping, solution design, and new business conversations for RevOps opportunities; Help develop repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice scales; Maintain visibility into project health, capacity, utilization, and delivery risks across the team

Requirements

5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline; 1–2+ years of direct people management or formal team leadership experience; Active Salesforce Administrator Certification; Strong hands-on Salesforce Sales Cloud administration and implementation experience; Deep experience with Salesforce Account Engagement/Pardot, including Pardot/Account Engagement certification strongly preferred or at least 2–3 years of hands-on Pardot implementation and administration experience; Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting; Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives; Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance; Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations; Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations; Ability to balance leadership responsibilities with hands-on technical execution

Nice to have

Previous agency experience; consulting or professional services experience; Salesforce Account Engagement/Pardot certification; Additional Salesforce certifications; HubSpot certifications; Experience working across both Salesforce and HubSpot environments for B2B organizations; Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities; Experience working across multiple concurrent client engagements

Benefits

Medical, dental, vision plans, disability, and life insurance coverage for you and your family; 100% employer-paid plan for you and 50% employer contribution for your dependents (US, CAD, MX); Access to certified therapists through Spring Health; Membership to Headspace; Physical therapy through Omada; Thousands of Aaptiv virtual workouts; Complimentary One Medical membership for primary and virtual care; Unlimited PTO (2-week minimum); Paid Company Holidays; Your Birthday Off; End of Year Recharge (Closed December 24 - January 1); Paid Parental Leave; Traditional and Roth 401(k) with 3% company match; Annual bonus based on tenure; Annual Company-wide Retreat