Associate, Financial Benefits - Retirement

We're helping people by providing them a world class benefits experience. Our 401(k) plan is a rapidly growing program at Justworks. Here you’ll have the opportunity to help manage the day-to-day operations, interface with our vendor, and help make a difference on how our program operates.

Responsibilities

Perform day-to-day operations for our 401(k) program as part of Justworks Financial Benefits Programs; Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs); Triage incoming issues/inquiries to identify need for engineering intervention and escalate accordingly; Work with third party vendors to resolve escalated issues - enrollment errors, plan set ups, document requests, etc.; Resolve employee and employer level benefit requests such as new enrollments, plan and amendment set ups, loan setups, etc.; Assist senior team members in building out internal benefit resources (help articles, training decks, etc.); Develop creative solutions for new issues with assistance from supervisors using available resources and systems; Perform other related duties as assigned

Requirements

Minimum of 2 years experience in an operations, onboarding role or customer service related field; Knowledge of Excel or equivalent required; Strong written and verbal communication skills; Process-driven and technologically savvy; Experience working in a fast-paced, data-driven environment; Ability to work as part of a team; Experience breaking down complex concepts to core details; Detail-oriented; Ethical practice; Clear communication; Analytical; Good judgement

Nice to have

SQL knowledge preferred; Experience in 401(k) and knowledge of employer-sponsored benefit plans strongly preferred

Benefits

Welcoming and casual environment; great benefits; wellness program offerings; company retreats; ability to interact with and learn from leaders in the startup community