Associate, IT Service Delivery

Responsibilities

Resolve users IT software and hardware issues onsite or remotely; Communicate to users via chat/f2f/emails to determine the nature of any problems; Ensure Onboarding and Offboarding activities and processes are properly tracked and followed; Setting up accounts for new staff, ensuring that all platforms used by the company are installed; Maintain and outperform KPIs/SLAs and CSAT scores; Business travel may be required within local markets; Logging and tracking of Internal user IT issues to ensure prompt resolution; Administration, planning and installation of Windows and Mac systems; Configure and coordinate computer hardware, software, printers, door access and CCTV; Basic network troubleshooting; Support Audio/Visual requirements for the site, including meeting rooms, internal business meetings; Managing the company's IT assets; Actively helps implement changes

Requirements

Experience in helpdesk or 1st level support; Great team player who knows how to troubleshoot issues and topics; Ability to work independently, own problems end-to-end and be a fast & eager learner; High service orientation and customer skills; Excellent verbal and communication skills (Laos & English)

Nice to have

Any ticketing system; Endpoint management; Windows and MacOS installation; Basic IT networking knowledge

Benefits

Periodic fun & engaging company events & team activities; Opportunity to be a value-adding contributor to this fast-growing global company; Challenging and fulfilling steep learning curve; Health & Personal Accident Insurance; Employee Discount Codes; Phone Allowance; Wellness Program (fitness/badminton/football)