Associate Operations Manager

As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Responsibilities

Lead and train a dedicated facility team, handling scheduling, training, and performance management; Manage an efficient order fulfillment process and deliver excellent customer service; Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations; Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments; Lead facility tours and proactively engage with restaurants as part of relationship building and lead the overall sales pitch; Develop and maintain internal relationships to set proper expectations with potential customers and seek out value-added opportunities for customers that other teams can test out; Serve as the primary point of contact for restaurant partners, building trusting relationships and solving any issues that arise; Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning; Manage the overall partner experience, preventing churn and extending the partner lifecycle; Participate in planning sessions with management and peers, utilizing data to make decisions; Review and report KPI metrics to facility management and contribute to goal setting; Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability; Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts; Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services

Requirements

Operations Management: 2 years (Preferred); Employee Management/Assistant Management: 2 years (Preferred); Restaurant Management: 2 years (Preferred); Property Management: 2 years (Preferred)

Benefits

Collaborative environment with support and guidance from experienced colleagues and managers; Opportunity to be part of a team changing the restaurant industry