Associate Operations Support Specialist II - Nightshift

We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts. A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

Responsibilities

Learn and understand novel electro-mechanical hardware systems and operations; Monitor system alerts and notifications during assigned overnight shifts; Follow established troubleshooting protocols to address issues; Execute problem-solving actions based on provided flowcharts; Restart hardware systems or escalate issues to senior engineering staff as needed; Maintain detailed logs of alerts and actions taken; Ensure all issues are resolved within the allotted time or escalated appropriately; Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Requirements

Previous experience in operations, dispatch, or customer support roles; Basic technical aptitude; Familiarity with troubleshooting hardware and software systems and technology; Ability to follow detailed instructions and processes; Strong problem-solving skills with a focus on execution; Attention to detail and the ability to work independently; Excellent communication skills; Ability to manage multiple tasks and prioritize in a fast-paced environment; Willingness to provide flexible shift coverage, supporting team members during vacations or absences

Nice to have

Bachelor's degree in a related field; Prior experience with dashboards or similar systems; Experience working overnight shifts or in similar roles