Associate Principal Engineer -- Infor M3 Customer Order Management Functional Solution Architect

The Customer Order Management Functional Solution Architect provides global functional leadership for Infor M3 across customer care, sales administration, tool rentals and service. This role translates business priorities into scalable, supportable solutions while protecting the global template and reducing unnecessary customization.

Responsibilities

Lead end-to-end solution design for Customer Order Management capabilities and related cross-functional processes; Own functional architecture, configuration standards, and alignment to the global M3 template; Facilitate discovery and fit-gap sessions with business stakeholders and regional teams; Translate approved requirements into functional designs, specifications, test scenarios, and implementation guidance; Recommend configuration, process change, integration, or extension approaches based on business value and long-term supportability; Partner with Product Management, Technical Architecture, Integrations, Development, Testing, and Support teams; Provide expert guidance for complex incidents, root-cause analysis, releases, and production transitions; Coach analysts and strengthen consistent functional practices across regions

Requirements

Extensive functional experience with Infor M3 Customer Order Management or a comparable global ERP platform; Strong knowledge of order-to-cash, pricing, tool rentals and service; Demonstrated experience leading cross-functional solution design, fit-gap analysis, configuration decisions, and functional specifications; Ability to evaluate downstream impacts across interconnected operational processes and regions; Ability to communicate complex ERP concepts clearly to operational, technical, and leadership audiences

Nice to have

Experience supporting a global or multi-region Infor M3 environment; Experience with ERP governance, design authority, global templates, and controlled regional variation; Understanding of integrations, data dependencies, testing, release management, and production support; Strong facilitation, documentation, stakeholder-management, and decision-making skills