(Associate) Product Manager - Customer Lifecycle (f/m/x)

As an Associate Product Manager in the Customer Lifecycle domain, you will support the engine which makes sure our already onboarded customers have a positive experience on lifecycle events like re-KYC, account termination and customer service. Furthermore, you will be responsible for making sure lemon.markets delivers on its ongoing regulatory commitments. Your remit also covers owning the tooling which our operations colleagues use every day and making sure these evolve in sync with evolving regulatory landscape as well as business growth. Reporting to the domain's Senior PM, you'll drive complex, multi-stakeholder commitments end-to-end.

Responsibilities

Own the roadmap for the customer lifecycle problem space end-to-end, from problem framing through release, adoption and iteration; Support the engine that ensures onboarded customers have a positive experience during lifecycle events such as re-KYC, account termination and customer service; Ensure lemon.markets delivers on its ongoing regulatory commitments; Own the tooling used daily by operations colleagues and keep it aligned with the evolving regulatory landscape and business growth; Prioritise commitments against the domain strategy using quantitative and qualitative evidence and share trade-offs; Propose forward-looking solutions rather than one-off tactical fixes; Interface regularly with customers and stakeholders to capture pain points and feedback; Track market and regulatory developments and introduce informed iterations of product strategy; Write decision records, partner-facing specs and internal narratives; Work cross-functionally with operations, engineering, other product teams, solutions engineering, finance, risk and compliance

Requirements

At least 1-2 years of product experience, including independently shipping complex products; Comfortable with ambiguity and able to define and structure an unclear problem space; Comfortable working through legal text and forming a preliminary view on legal or regulatory questions; Argues positions based on data and evidence and iterates when evidence changes; Writes clearly, including decisions, specs, and partner communication; Uses AI tools in day-to-day work; Professionally fluent in English

Nice to have

German speakers preferred

Benefits

Competitive salary based on experience and value-add; Flexible working hours with shared core hours from 12:00 to 16:00; Hybrid work setup within Germany with 4 or more on-site days per month for individual contributors in the Berlin office; Regular mentorship, stretch opportunities and a clear career development framework; Annual learning budget; Monthly new-joiner breakfasts and annual company offsites; Deutschlandticket sponsored for employees on unlimited contracts; 50% off at Beatvest; Workation: remote work from anywhere in the EU for up to 10 consecutive days and up to 60 days per year