Associate, Program Operations, Acumen Academy

Acumen is seeking an Enablement Associate with a minimum of 5 years of relevant experience to build and strengthen our regional Programs and internal operations. This role blends cross-regional and cross-functional project management with technical and operational skills to ensure we can run high-quality Programs on the ground. This role is ideally based in Bogotá, Colombia. We will consider strong candidates based in Colombia with some travel to our Bogotá Office. This role will work closely with colleagues across multiple time zones. This is a critical role in ensuring our programs run smoothly, and our teams are equipped to achieve our strategic goals. This includes building and strengthening our Programs (i.e., Fellowship) across 8 regions. This role reports to the Associate Director and works closely with regional and global teams to enable seamless program delivery.

Responsibilities

Oversee end-to-end regional program launches in close coordination with team members across 8 regions; Align with regional teams on program launch timelines and adherence to global guidelines and criteria; Maintain an accessible, usable calendar of regional schedules and activities; Own and build program operational processes on technical platforms (e.g., SurveyMonkey Apply, Form Assembly, SalesForce); Onboard team members into program operational processes; Identify areas for system improvement across central program operations and ensure resources are updated and accessible to regional teams; Provide regular updates on programs and facilitate knowledge sharing; Plan kick-offs and after-action reviews with teams, and document learnings and insights; Collaborate with the Data Systems Manager and the Impact team on Fellowship data and reporting; Implement changes to Fellowship selection and operational processes, including updating documentation and communicating changes across all regions; Keep operational processes up to date and provide support on internal operational requests; Support the onboarding and offboarding of team members in coordination with Talent, the IT team and regional teams; Serve as the main point of contact for cross-team software tools, including managing users, invoices, and renewals; Maintain clear, up-to-date documentation of systems and workflows; Use AI to improve existing processes and workflows

Requirements

Minimum 5 years of relevant operations or project management experience; Proven experience managing relationships and running programs across diverse teams and functions; Experience managing technical platforms and tools such as SurveyMonkey Apply, Form Assembly, Airtable, and Claude, with the curiosity and agility to learn new tools and pilot AI automations; Permanent work authorization in Colombia; Highly organized, detail-oriented, and communicative project manager, comfortable building structure from ambiguity; Proactive self-starter who anticipates needs and takes action without being asked; Collaborative team player who thrives in a globally distributed environment; Critical, solutions-oriented thinker who adapts and collaborates thoughtfully in a fast-paced environment; Curious about applying technology, including AI, in everyday operations; Values-driven and aligned with Acumen's mission and principles; Fluent in both English and Spanish

Nice to have

Experience in social impact, nonprofit, or remote environments; Experience supporting multi-region or globally distributed teams across time zones; Hands-on experience with Airtable, SurveyMonkey Apply, Salesforce; Proven work experience supporting the operational aspect of running a leadership development program