Associate Research Director

Reach3 Insights, part of Rival Group (Rival Technologies, Reach3 Insights and Angus Reid Group), is a global insights firm using AI-accelerated, mobile messaging-based conversational insights. Reach3 is a full-service research consultancy developing scalable, conversational insight solutions for enterprise clients. The Associate Research Director will be deeply engaged in business operations, lead and develop a team of market researchers, manage strategic client relationships, and contribute to product roadmap, market positioning and strategic planning. This is a hybrid, Toronto-based role.

Responsibilities

Be deeply engaged in all facets of daily business operation, including client relationship management, commitment fulfillment, and staff development for clients, sectors and/or geographies; Assist with developing and leading a team of diverse market researchers; Coordinate with senior leaders to build up the design and fulfillment process, including solution architecture & offer development, operations process & fulfillment / contractor resources, and proposal and methodological templates, designs, analysis and deliverables; Bring an entrepreneurial mindset and plan and implement strategic and tactical aspects of the business; Have influence into the product solution roadmap, market positioning and narrative, and future strategic planning; Actively develop and manage large strategic client relationships and prospect new clients; Coach and mentor junior colleagues

Requirements

University or College degree; 6-10 years of relevant work experience, preferably with supplier side organization; Exposure to sophisticated market research practices including a wide variety of quantitative and qualitative research methods; Experience managing end-to-end market research projects, including designing and developing custom questionnaires and discussion guides, identifying and writing up analytical findings, visualizing and reporting quantitative and qualitative data, report writing and taking deliverables to the next level, working in marketing research software packages; Exposure to mentoring & managing junior researchers; Strong Microsoft Office skills, Excel and PowerPoint in particular, and a quick learner of new technologies/software; Strong client service orientation and presentation skills; Aspiration to be a strategic market researcher; Great attention to detail and highly organized, with an ability to manage multiple projects at once and shifting priorities and timelines; Strong written and verbal communication skills; Passion to mentor junior colleagues; Skill with technology and social media, as well as online market research methodologies and technology platforms; An innate ability to find the story in the numbers and sift through qualitative data to extract insights; Creative data visualization and reporting skills; A passion for unlocking the power of consumer insights to help drive agile decision making; Must be eligible to work in Canada

Nice to have

Supplier side Consumer Health or Pharma research is preferred; QSR / Restaurant / Retail / CPG experience; Experiential / Sponsorship Research experience; Experience with new business prospecting and large strategic client relationships

Benefits

Home Office Stipend; Monthly Internet and Cellphone Stipend; Corporate Cellphone Plan; Comprehensive paid time off covering vacation, sick and personal days; Health benefits with Canada Life; Health spending account; Volunteer and professional development days; RRSP matching program; Profit Sharing Plan