Associate Technical Project Manager

The Associate Technical Project Manager will be based in the Madrid, Spain office, working across the Iberia region and within the European Union, providing project support for a portfolio of Tillster customer projects of varying size, scope, and complexity, and managing content changes (menu) in conjunction with the customer and with the support of Tillster's global team. The role develops strategic relationships at all levels of the customer's organization, maximizes customers' knowledge of Tillster products and services, and gathers referrals to sister brands or markets for the Tillster Sales team. The role is measured on (1) customer satisfaction and account retention, and (2) revenue and profit growth within the account. The employee will work from the Tillster Madrid office, their own home/office, and remotely, and will travel as business needs demand. No Visa Sponsorship. Principals only - no Agencies or calls please.

Responsibilities

Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity; Manage content changes (menu) in conjunction with the customer and with the support of Tillster's US-based team; Develop strategic relationships at all levels of the customer's organization; Develop and maintain project plans, schedules, and milestones; Report and communicate the status of the project plan and other relevant information; Collaborate with cross-functional internal and external teams to ensure projects are delivered on time, within scope and at cost; Identify and mitigate project risks and communicate them clearly and in a timely manner; Predictive escalation of pending customer satisfaction issues; Conduct regular customer meetings and assess customer satisfaction at all levels; Participate in regular release meeting discussions and follow up to ensure product updates are correctly administered; Work with Product Management to create visibility to upcoming product and services-based opportunities; Provide support to helpdesk teams in resolving incidents related to changes in product/menu content; Undertake acceptance testing of product/menu developments and related changes; Provide support to team members as business needs demand, including product testing, planning and coordination of product deployments to new stores, helpdesk, and project management; Other duties as needed, required, or directed

Requirements

Spanish and English business proficiency; 2-3 years of Project Management experience within the restaurant industry; Ability to organize/support multiple priorities and projects with flexibility to adapt to changes in a fast-paced environment; Be maniacally focused on customer service, satisfaction, and success; Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability; Be highly organized; must manage complex lists of objectives, sequence, and priority; Demonstrate impeccable attention to detail; Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up; Experience in customer-facing roles; Possess strong technical/technological prowess; Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies

Nice to have

Portuguese (strongly preferred); Basic understanding of software engineering; Understanding of on-premise order and pay technology; Ability to identify and coordinate sales opportunities with inside and outside sales teams

Benefits

Health insurance: Tillster pays the premium for employee private health insurance (spouse/dependents optional at employee's cost); Local/municipal holidays in accordance with Spain labour laws; Vacation based on Spain labor laws; Udemy Learning courses; Ongoing learning and development opportunities