Audio Visual Support Specialist

As an Audio Visual Support Specialist at Netcompany, you will provide remote and on-site support on the usage of AV equipment and tools, investigate and resolve audio visual issues, coordinate with users and maintenance teams, deliver AV services and end-user training, and perform daily functionality checks and in-room support across conference rooms. Netcompany is dedicated to responsible digitalisation and works with EU institutions, public and private organisations. Applications must include a CV in English submitted via the Apply button.

Responsibilities

Provide remote and on-site support on the usage of AV equipment and tools; Investigate and resolve issues related to audio visual affairs; Collect and formulate information if an escalation to 3rd line application maintenance teams is required; Coordinate activities with any user or other maintenance team at the client to facilitate the resolution of an incident; Provide Audio Visual services related to multimedia (live broadcast, recording, editing and publication) as well as accounts for audiovisual services (e.g. WebEx host, licences, WebEx recording, Meet & Talk user accounts); Provide end-user training for AV services (e.g. WebEx, Meet & Talk, meeting rooms equipment); Perform daily functionality check of all conference rooms (8 rooms of 40 to 250 seats); Provide roaming in-room support for 40 conference rooms of variable size as well as support for virtual meetings when requested

Requirements

Bachelor's degree in Computer Science, IT or relevant field; Minimum 2 years of professional experience in a similar role; Fluency in English with strong communications skills; Working experience with proximity onsite support; Expertise in Webex, Microsoft Office and Teams, Active Directory (Microsoft and Azure)

Nice to have

Knowledge of Creston Panel, Polycom and NVX, recordings (Remote camera support) and editing and publishing tools (Youtube and VOD sites); One of the following certifications: ITIL V4, Audio-Visual (AV) professional Certified Technology Specialist™ (CTS®), Crestron Master Certified Programmer (MCP), Crestron Master Technology Architect (MTA)