Authorization Supervisor

We are looking for an experienced Authorization Supervisor to build and own our authorization function. This is a workstream that has outgrown its original home inside Eligibility and is now one of the most complex, highest-risk parts of our Pre-Bill operation, covering our WellHive partnership with the Department of Veterans Affairs (VA), Employee Assistance Program (EAP) partners (Cigna, Octave, Optum), and Kaiser populations. You'll own the authorization-denial pipeline at the trend level, manage the Authorization Specialist and our outsourced authorization-entry team, and serve as the primary relationship owner for authorization-specific issues with key payer and partner contacts. You'll report directly to the Pre-Bill Operations Manager and work closely with the Eligibility, Billing, and Coding supervisors.

Responsibilities

Own the authorization denial pipeline at the trend level, identifying root causes across payers and driving resolution; Build and maintain automated workflows that reduce manual authorization work over time; Manage and develop an authorization team, including staffing, quality audits, and productivity standards; Own key partner relationships for authorization-specific issues, including escalations and process improvements; Represent the authorization function in cross-functional conversations with payor partnerships on escalation and process improvement; Partner with Billing, Eligibility, and Coding to resolve cross-functional authorization issues and escalate systemic trends; Prepare the function for new frameworks and partnerships as Grow expands

Requirements

3+ years of experience in authorization, utilization management, patient access, or medical billing, including at least 1 year in a people management role; SQL-fluent or can ramp up quickly, and comfortable directing and verifying data-driven, automated workflows; Prior people management experience, ideally in authorization, utilization management, or patient access; Analytically minded and able to spot denial trends across payers; Comfortable owning external partner relationships and escalating issues professionally; Process-driven and able to build and enforce repeatable workflows for a high-volume, high-complexity function; Adaptable and able to ramp into a fast-moving, partially built environment without a long runway

Nice to have

Prior VA Community Care Network or other government payer authorization experience; Prior Employee Assistance Program experience (Cigna, Octave, or similar); Experience building or scaling an operational function from an ad hoc or manual state; Hands-on SQL or workflow-automation experience, even self-taught

Benefits

Comprehensive medical, dental, vision, life, and disability coverage; No cost access to therapy through the Grow platform (available to US employees); Retirement savings programs and equity opportunities; Flexible Time Off, Paid Holidays & Winter Break; Up to 18 weeks of paid parental leave and new child stipend; Dedicated weekly flexible time for self care; Annual stipend for personal wellbeing and professional growth; Pre-tax commuter benefits; Home Office & Meals support; Additional perks including wellness memberships, virtual care, pet insurance discounts, and global travel assistance