Automotive Parts Interpreter - NAPA Clayton - Full Time

Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, levering their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques. Our customers benefit from the strong relationships they build and exceptional customer service they provide.

Responsibilities

Interpret parts; Process customer orders; Dispatch products and parts; Promote specials; Arrange buy ins; Process customer credits; Be first point of contact for customers (in-person and over the phone); Contribute to a culture of safety by putting safety first; Provide accurate technical parts support to trade, industrial and mining customers; Assist customers with product information and advice; Problem solve, provide solutions, and use sales techniques

Requirements

Parts interpreting 'know how' (your technical parts knowledge); Passion for providing exceptional customer experiences; Confidence in sharing your 'know how' and ability to communicate your knowledge in a way the customer can understand; Innovate and collaborative approach to work; Solution focussed / problem solver; Sound computer skills; Comfortable working in a fast paced and dynamic environment as part of a high performing team; Conscious of workplace safety at all times; Ability to lift, bend & climb

Benefits

Competitive salary + generous incentives; Monday to Friday work schedule; Tailored 'Napa Know How' career opportunities linked to personal development plan; Company-funded professional uniform; Team member discounts across GPC Asia Pacific brands including NAPA, Repco, and AMX; Inclusive workplace; Parental leave top-up allowance; Paid volunteer leave