Automotive Parts Interpreter - NAPA Coopers Plains - Full Time

Our Parts Interpreters provide accurate technical parts support to trade, industrial and mining customers, levering their expert automotive/mechanical knowledge. They assist customers with product information and advice, but also problem solve, provide solutions, and use sales techniques. Our customers benefit from the strong relationships they build and exceptional customer service they provide. Note, this role will require lifting, bending & climbing.

Responsibilities

Interpret parts; Process customer orders; Efficiently dispatch products and parts; Promote specials; Arrange buy ins; Process customer credits; First point of contact for customers (in-person and over the phone); Contribute to a culture of safety by putting safety first, ensuring that we all make it safe & make it home

Requirements

Parts interpreting know how (technical parts knowledge); Passion for providing exceptional customer experiences; Confidence in sharing your know how and communicating knowledge in a way the customer can understand; Innovative and collaborative approach to work; Solution focussed / problem solver; Sound computer skills; Comfortable working in a fast paced and dynamic environment as part of a high performing team; Conscious of workplace safety at all times

Benefits

Competitive salary + generous incentives for outstanding performance; Monday to Friday work schedule; Napa Know How career opportunities linked to personal development plan; Company-funded, professional uniform; Team member discounts across the GPC Asia Pacific brands including NAPA, Repco, and AMX; Parental leave top-up allowance; Paid volunteer leave