B2B Operations Enablement Lead

As Operations Lead, B2B Enablement, you'll own the systems and processes that make enterprise program launches repeatable and scalable. You'll work across apprenticeship and upskill programs, partnering with Customer Success (CS), Product, Learning, and Engineering to design the operational foundation that lets us bring on a new client — or a new program — without reinventing the wheel every time. You'll manage one direct report and report into our SVP, Operations. This is a hybrid role based out of NYC.

Responsibilities

Own the scaling of existing programs and client launch operations; Design operational infrastructure for new modalities; Build scalable S4B ops processes; Work cross-functionally

Requirements

8+ years building scalable operations for the delivery of services within a start-up environment, with at least 2 years in the context of B2B partnerships; 2+ years of consulting experience (or strategy roles); Demonstrated experience designing and documenting operational processes — playbooks, SOPs, workflows — that stick; Strong project management instincts: track the details, manage dependencies, and keep launches on schedule; Experience working cross-functionally on technical or product-adjacent projects; Ability to manage a team while staying close to the work yourself; Comfort with ambiguity — you can build structure where there isn't any

Nice to have

Familiarity with SSO, IT QA, or platform integrations; Worked in healthcare or EdTech; Experience in remote educational delivery (online teaching, virtual simulations, virtual reality etc.)

Benefits

Meaningful Equity Stake; Subsidized Medical, Dental, and Vision insurance plan options; 401(k); FSA, HSA and commuter benefits; Learning stipend; Open vacation policy, including 15 days PTO annually, Stepful closed the last week of December, 15 work-from-anywhere days, 10 public holidays observed for 2026