Banking Sector | Genesys Developer

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We are looking for a Developer specializing in Contact Center solutions to join a large-scale technological operation. The focus of this role is the design, development, and maintenance of voice architectures and complex integrations using Genesys On-Premise (Engage) or Diabolocom. The ideal candidate will have a solid background in telecommunications and hands-on experience orchestrating interaction flows and system integrations (APIs/SDKs).

Responsibilities

Design, develop, and maintain robust integrations and solutions in a Genesys On-Premise or Diabolocom environment.; Configure and optimize interaction flows (IVR, ACD, Routing) using core platform tools (e.g., Genesys Composer, IRD).; Develop integrations between the Contact Center infrastructure and external systems (CRMs, ERPs, Databases) using REST APIs, Webhooks, and Platform SDKs.; Analyze, validate, and audit platform configurations, ensuring the stability and efficiency of the telephone operations.; Support the full technical project lifecycle: requirements gathering (scoping), build, testing phase, and production deployment.; Act as a technical liaison between the Development, Product, BI, and Operations teams.; Provide advanced technical support for the platform, assisting management and cross-border teams in incident resolution.; Collaborate on data structuring for reporting, analytics, and continuous improvement processes of the Contact Center.; Produce and maintain detailed technical documentation, user manuals, and ensure the training of technical teams whenever necessary.

Requirements

Minimum of 2 years of professional experience in development, integration, or architecture with Genesys On-Premise or Diabolocom.; Academic background or proven technical experience in Telecommunications (solid understanding of voice networks, VoIP, SIP, SIP Trunking, PBX).; Experience in building IVR trees and Routing rules (knowledge of VXML or SCXML is highly valued).; Solid experience in consuming and creating APIs for system integration, and proficiency in at least one object-oriented programming language (e.g., Java, C#, Node.js).; Excellent communication skills and ease in working with cross-functional teams (Project Management, Sales, Operations).; Languages: Fluency in Portuguese and English (French is not mandatory).