Banquet Set-Up Supervisor - Lodge

Assists the Senior Banquet Manager in supervising the Banquet Housecleaner department to ensure the continual cleanliness and attractiveness of the Lodge Conference Center (Inside and Outside), and Woodland’s Conference Center (Inside and Outside) to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions.

Responsibilities

Assists the Senior Banquet Manager in supervising the Banquet Housecleaner department to ensure the continual cleanliness and attractiveness of the Lodge Conference Center (Inside and Outside), and Woodland’s Conference Center (Inside and Outside) to ensure that quality standards established for the facilities are maintained, implemented and consistently delivered for all conference related functions; Supervises the activities of the Lodge Conference Center Banquet Housecleaner Staff to ensure work assignments are being completed in a timely and efficient manner to given standards and customer expectations; Monitors the quality of service provided during functions and takes the initiative to resolve any issues or complaints; ensures management is aware of any problems or issues; Follows schedules adhering to staffing and budgetary guidelines; Aggressively monitors labor and department expenses according to business volume and needs; Calls for repair of facilities and equipment with CWC maintenance, and/or Lodge Housekeeping; Ensures supplies and equipment are adequate to complete daily assignments. Arranges for supplemental equipment if required with the Senior Banquet Manager; Works with conference services, chefs, clients, and Lodge banquet department to design and implement event set up; Identifies benchmark standards, implements appropriate standards, and administers department policy; Attends regular daily and weekly assigned meetings; Meets with conference clients as requested in pre-conference meetings and monitors on-site set-ups to ensure client satisfaction is met and maintained; Inspects conference room set-ups daily to ensure standards have been met; Performs other related duties as assigned.

Requirements

High school diploma or G.E.D.; 3 months experience required; A copy of Virginia, DMV motor vehicle record is required; Must possess knowledge of various banquet room sets; Must possess outstanding interpersonal and public contact skills; Must be able to work flexible hours including nights, weekends, and holidays; Must have the ability to supervise and train banquet housecleaner employees; Must be able to work independently and within a team environment; Must be fluent in English reading, speaking, writing and proficiency; Must be able to pay attention to detail; Must be able to work on multiple tasks at once; Must be able to take directions and provide clear communication; Must be able to listen to others and speak in a positive, confident manner.

Nice to have

Previous extensive banquet set-up experience preferred.