Bellman

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

1. Guest Satisfaction

- To report for duty as per the rota, clean and tidy wearing the correct attire and name badge.
- To observe all company rules and regulations as regards to attitude, behavior, health, safety and security.
- To perform any others duties as may be assigned by the Senior Porter or de Chef Concierge.
- To inform management about guest’s arrival and departure.
- Assist other department when required.
- To ensure all customers’ requests are handle quickly and efficiently.
- To activate a quick response to a guest problem, and then follow up to ensure the guest is satisfied with the end result.
- To at all time set an example within the department regarding deportment, attitude and professionalism.
- Help guest with restaurant reservations outside and inside the resort.
- Arrange tour / excursions for guest / car hire.
- Ensure enough beach towels stock at lower reception and monitor it.
- Ensure that lobby area, luggage room, departure lounge, entrance, furniture and equipment are always kept clean and neat at all times.
- Deliver luggage, message, and parcel in a timely manner.
- Drive, maintain club car according to hotel policy.

2. Administrative Performance

- To be prudent and financially responsible with company funds. When necessary ensure that budget guidelines are met and company financial policies adhered to.
- To be aware of the cost implication of any decisions within the work place.
- To be actively involved with the recycling of paper materials within the work place.
- Report to FOM any irregularities related to Limousine and club car.

3. Environmental Awareness

- To comply with all company and local laws regarding, Fire, Health and safety procedure.
- To participate in any training sessions of the aforementioned.
- To report and follow up any defects with equipment within the work environment.
- To ensure all fire entrances and stairways are clean tidy and assessable.

Qualification

• Middle or Secondary Education + Additional training or certificates in the relevant field.

Requirements

A minimum of 1 year of experience in hotel industry.; Proven experience working in a top luxury resorts.; Cleaning expertise.; Physical stamina.; Attention to detail.; Time management.; Interpersonal skills.; Fluency in English and another language, written and verbal communication.; Knowledge of a third language is a plus.