Bilingual Call Center Representative

Barrister is a WBENC and NWBOC Certified Woman Owned Business.

•The candidate will be required to

provide superior customer service in a

contact/call center/help desk

environment through multiple channels

of correspondence.

handle questions and concerns with the

highest degree of courtesy and

professionalism.

communicate with end-users using web-

based tools regarding navigation of

both government and non-government

applications in a leveraged

environment supporting one or multiple

queues/skill sets over various

accounts.

accurately document all correspondence

with end-users; thus a high

proficiency in typing and grammar is a

must.

•The candidate will be friendly, have

a passion for customer service

excellence, and enjoy helping people.

•The candidate will have a tactful

manner and ability to effectively deal

with difficult situations.

continually maintain a working

knowledge of

systems/applications/products serviced

by the leveraged contact center.

follow strict work instructions and

procedures that may vary by account.

adapt to continual changes to work

instructions and procedures on each

account.

•The candidate will be involved in

activities with contingent employee

agencies, as it pertains to their

role, on an as needed basis.

•The candidate may be involved with

training and development activities

with both new hires and peers, as it

pertains to their role, on an as-

needed basis.

quality monitoring and evaluation, as

it pertains to their role, on an as-

reports, documentation and knowledge

management, as it pertains to their

workforce management functions, as it

social media activities, as it

•The candidate will act as a role

model and may be involved with team

building and leadership activities, as

•The candidate must have an impeccable

attendance record and excellent work

ethic.

Required Skills & Training

• Effective listening & comprehension

skills

• Ability to closely follow

instructions

• Outstanding verbal & written

communication skills

• Analytical & resourceful problem-

solving skills

• Ability to research the facts &

analyze the situation before making a

decision

• Confidence in making & committing to

details

• Ability to prioritize & manage

multiple tasks to completion, in a

timely manner

• High level of accuracy & attention

to detail

• Computer literacy, technical

aptitude & familiarity with basic

office software systems

• Ability to work independently & in a

team setting

• Flexibility to work different shifts

with the possibility of overtime, when

needed

Additional skills, training and

experience is desired (but not

required) in any of the following

areas

• A college degree is preferred, but

not required

Requirements

Proper telephone etiquette; Aptitude for learning & recalling; Fluent/Bilingual-Spanish and English; 35 WPM or greater-typing test