Bilingual Onsite Manager (Night Shift M-F)

At Openwork, our Onsite Managers are responsible for keeping staffing operations running smoothly at one of our larger client accounts. You'll work directly with the client and our employees, manage day-to-day onsite needs, and make sure we're delivering on our commitments. This is a hands-on role for someone who is organized, dependable, comfortable working with people, and able to handle a fast-paced environment.

Responsibilities

Manage day-to-day staffing operations at a large client account, including employee check-in, attendance, reporting, and general onsite support; Serve as the primary recruiter for the account, working with the local branch when additional recruiting support is needed; Build strong relationships with both client contacts and employees working onsite; Handle employee questions, concerns, and day-to-day issues and work to resolve them quickly; Oversee the hiring and onboarding process to ensure company and client requirements are met; Complete weekly compliance checks, including background checks, drug screens, I-9s, and E-Verify; Maintain accurate employee and account information in our systems; Track performance and staffing KPIs to make sure goals and client expectations are being met; Gather employee referrals and help maintain a strong talent pipeline; Identify opportunities to grow the account and increase our staffing presence; Participate in client meetings and quarterly business reviews and help communicate account results; Partner with the branch team and attend branch huddles, including at least one in-person huddle each week; Assist with hiring and training internal team members supporting the account; Assist with onsite financial goals and collections as needed; Provide a weekly summary of account activity, staffing, and performance to your manager

Requirements

Bilingual in English and Spanish; Comfortable working onsite and on an overnight schedule; Strong communication and customer service skills; Organized and able to manage multiple priorities at once; Dependable and comfortable working independently; Strong problem-solving skills and the ability to stay calm when things get busy; Comfortable working directly with both clients and employees

Nice to have

Previous staffing, recruiting, operations, customer service, or people-management experience

Benefits

Competitive base salary with monthly commissions or bonus potential; Generous PTO and paid holidays; Comprehensive healthcare benefits; Dog-friendly offices; People-first culture