Bilingual Patient Coordinator

Children’s Dental Land & Kid’s Dental Specialists is a bilingual (English,Español), pediatric dental clinic which provides dental care to infants, kids, teens, adolescents, and special needs children.

Company Policy

- A non-smoking and drug free environment.
- Gun free environment.

Requirements

University degree or college diploma; Dental software: Dentrix and Dexis; The Bilingual Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.; Deliver quality and compassionate care to every patient; Must be fluent in Spanish and English; Greet parents and patients when they enter or leave the office; Ensure parents who are waiting are kept informed of the progress of their appointment or child; Maintain a clean and tidy waiting area and front desk area; Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient’s Dentrix and Dexis file; Ensure service limits are recorded and communicated with the clinical team prior to treating the patient; Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient’s appointment; Schedule follow-up operatory and six month recall appointments for patients; Answer incoming calls and direct the caller to the proper person, taking messages when necessary; Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed; Ensure all patient records are re-filed at the end of the day