Billing Specialist

Based in Northeast Ohio, AWP Safety, is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

AWP Safety has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

As the Customer Relations Billing Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. The Customer Relations Billing Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.

Responsibilities

Invoice assigned customers timely and accurately; Resolve customer inquiries and discrepancies timely; Document resolutions and maintain billing records consistently; Verify invoice procedures and validate customer contracts; Establish and maintain effective and cooperative working relationships with customers; Collaborate with the Field, Collections Team, Sales, and Accounts Receivable Team to ensure payments for assigned customers are received within terms and applied properly; Escalate complex issues to supervisors using standardized templates; Communicate with internal and/or external customers; Participate in governance calls and daily huddles as required; Act as a resource for other functions within AWP; Provide training and support as requested; Perform other duties and/or special projects as assigned

Requirements

High school diploma or GED required; 3-5 years AR/Billing experience preferred; Pay application, lien waiver, and contract management experience preferred; Strong customer service skills; Basic knowledge of accounting principles and terminology, strong math skills; Excellent verbal and written communication; Problem-solving skills; Critical thinking skills; Demonstrate high degree of accuracy and attention to detail; Excellent organizational skills; Outgoing & assertive personality – not afraid to approach individuals; Proficiency with Microsoft Office Suite Products (Excel, Word); Microsoft Dynamics 365 experience preferred; West – Prelude, American Contractor; North & South – Salesforce, Great Plains; Mountain – Microsoft Dynamics 365; Central – TCR, Sage