Bogotá | Bilingual Customer Service Specialist I CT

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics: these are our core expertise. We work with iconic brands worldwide, bringing market-leading technology and business process excellence.

With over 200 unique inventions under several patents in AI and other critical technologies, we drive digital transformation and pioneer new solutions, all through a seamless "as a service" model.

We bring together human expertise and artificial intelligence to unlock new possibilities and transformative outcomes.

We're looking for a Customer Service Representative with strong English skills to deliver friendly, efficient, and accurate support to our customers.

Responsibilities

Support customers via phone, chat, or email, meeting performance goals; Own customer issues through to resolution, escalating when needed; Document interactions accurately and keep customer information updated; Handle sensitive information with confidentiality and care

Requirements

🌍 B2+ English communication skills (minimum); 🎓 High school diploma or equivalent; 💻 Ability to multitask and navigate multiple systems efficiently; 🧠 Customer-focused mindset with strong problem-solving abilities; 🔍 Attention to detail and accuracy in data handling; ⌨️ Basic computer skills (CRM tools, email, spreadsheets)