Box Office - Ticket Seller

Sell tickets to the general public from the box office through our ticketing system (Ticketmaster). Assist guests at the box office will call window and resolve all issues/problems. Create an exceptional experience for all guests through a safe, clean, and friendly environment. Familiarize self with the different venue layouts. Answer questions regarding events, tickets, and schedules. Balance monies at the end of shift with supervisor. Follow all operational policies and procedures for the box office operations and the hall.

Responsibilities

Sell tickets to the general public from the box office through our ticketing system (Ticketmaster); Assist guests at the box office will call window and resolve all issues/problems; Create an exceptional experience for all guests through a safe, clean, and friendly environment; Familiarize self with the different venue layouts; Answer questions regarding events, tickets, and schedules; Balance monies at the end of shift with supervisor; Follow all operational policies and procedures for the box office operations and the hall; Greet each guest with a warm smile and a friendly greeting; Familiarize yourself with each event (including special passes or credentials that are to be honored, VIP guests and so on); Keep the lines of guests moving rapidly; Receive and act on complaints from patrons according to established policies and procedures; Supply information such as location of restrooms, merchandise areas, exits, and directions for customers; Perform other related duties and special projects as assigned, including but not limited to bag check and line control

Requirements

Must be able to work events, which occur mostly in the evening, nights, and weekends; Minimum high school graduate or GED equivalent; Dependable and able to work scheduled shifts; Maintains a positive attitude at all times and supports the company's policies; Excellent organizational, planning, advanced oral and written communication skills, and inter-personal skills; Attention to detail and service oriented; Ability to undertake and complete multiple tasks and work independently; Must be able to speak and understand English; Flexible hours including weekends, holidays and evenings; Ability to meet physical demands including moving around the facility, standing for long hours during events, talking and hearing, and working inside or outside as needed

Nice to have

Experience working with Ticketmaster ticketing or other ticketing system; Experience with office equipment such as copiers, computer/keyboard, telephone, fax, and ticket printers