Builder - Head of Customer Success

As our Head of Customer Success, you will own Reevo’s entire post-sales function and be accountable for customer activation, time-to-value, product usage/adoption, and retention. Your mandate is simple: ensure customers consistently realize the outcomes they bought Reevo for – and make that repeatable at scale.

Responsibilities

Own Customer Activation, Time-to-Value, Adoption, and Retention; Run and Scale the Post-Sales Organization; Build Leaders and Talent Density; Design the Customer Success Operating System; Operationalize Product Usage Into Measurable Outcomes; Own Retention and Renewal Readiness (and Partner on Expansion); Create Executive-Level Visibility

Requirements

Customer-obsessed business leader who is relentless about activation, adoption, outcomes, and retention; Deep operational judgment and ability to scale post-sales organizations; Systemic and strategic thinking connecting product usage signals and customer outcomes to product direction, GTM execution, and unit economics; Exceptional communicator and influencer trusted by executives, product leaders, and customers; Ability to thrive in high-ambiguity environments; 10+ years of experience in Customer Success, Implementation/Professional Services, Support, or Post-Sales Leadership within B2B SaaS or enterprise software; Proven experience leading multi-function post-sales organizations, including Onboarding/Implementation and Support; Demonstrated success improving activation, time-to-value, adoption/usage, and retention through scalable systems and great teams; Strong background in operating model design, process improvement, and leadership development; Experience partnering closely with Sales, Product, and Engineering in high-growth environments; Exceptional executive communication and stakeholder management skills; High EQ, strong judgment, and bias toward action

Nice to have

Familiarity with AI-driven products and ability to translate technical concepts into clear customer and executive narratives; Startup or scale-up experience; Technical post-sales roles (SA/TAM)

Benefits

Highly competitive base salary and bonus structure; Early-stage equity; Competitive health, dental, and vision coverage; Generous paid time off (PTO); Valuable perks; Clearly defined career advancement paths; Dedicated mentorship opportunities; Commitment to continuous professional development; Collaborative, innovative, and fast-paced work environment