Business Analyst - Dealertrack

TRADER brings together AutoTrader.ca, AutoSync, Dealertrack Canada and CMS, supporting automotive retail and financing across Canada. Dealertrack Canada connects automotive dealers and lenders through technology supporting credit applications, digital contracting and financing workflows. As Business Analyst, you will support Dealertrack lender clients across implementation, testing, production support and platform changes. You will be a key bridge between lenders and internal teams, helping investigate issues, clarify requirements, validate solutions and ensure a strong client experience.

Responsibilities

Act as primary functional contact for lender testing and production-related issues; Reproduce reported issues and compare actual behaviour against agreed requirements and business rules; Determine whether an issue is related to configuration, data, expected behaviour or a product defect, and coordinate internal follow-up through resolution and closure; Support lender UAT, PVT, SVT and post-launch validation activities; Support retesting of resolved issues; Participate in lender setup, discovery, implementation and solution discussions; Clarify business rules, configuration, testing expectations, dependencies, risks and acceptance criteria; Capture decisions, actions and requirements in implementation documentation; Create and maintain lender-specific business-rule references, mappings, calculators, rate sheets and other supporting artifacts; Support investigation of production incidents where functional or lender context is required; Coordinate lender and client access requirements, confirming users, roles, approvals and scope; Support Product during discovery and preparation of lender initiatives, including scope and statement-of-work discussions

Requirements

4+ years' experience in business analysis, implementation or functional support within a client-facing technology environment; Bachelor's degree in business, computer science, or related area; Ability to investigate issues, interpret business rules and compare system behaviour against agreed requirements; Experience supporting testing and validation activities, documenting results and confirming that solutions meet acceptance criteria; Ability to clarify requirements, dependencies and risks, and maintain accurate business and implementation documentation; Strong communication and coordination skills, with the ability to work closely with clients and internal teams through issue resolution; Attention to detail when maintaining business rules, mappings, production materials and change history

Nice to have

Familiarity with lending or financial services workflows

Benefits

Gym discounts; Employee and Family Assistance program; Virtual wellness events; Conferences & training budget; Regular internal training programs; 3% matching towards pension; Multiple forms of income protection