Business Analyst

As a Business Analyst in the Pension Product and Technology Group's Pension Core Team, you will translate pension business needs into clear, testable, and traceable requirements and support the delivery and ongoing reliability of the platforms and processes used to administer member and employer services. You will work with product, actuarial, technology, vendor, and quality engineering partners to analyze changes and issues, define expected outcomes, plan and execute testing, manage defects, support releases, and maintain operational and solution documentation. This role combines business analysis with hands-on quality assurance and operational support. The expected annual base salary range for this role is $71,000 - $109,000 CAD. The actual base salary offered may vary based on expertise and level of experience. This job posting is for a newly created role.

Responsibilities

Elicit, analyze, clarify, and document business, system, and operational requirements for enhancements, projects, regulatory changes, and production issues; Review requirements, solution documentation, acceptance criteria, and vendor deliverables for completeness, feasibility, testability, and alignment with business needs; Translate business processes and pension scenarios into clear acceptance criteria, process flows, test conditions, and Gherkin scenarios, where appropriate; Maintain traceability between requirements, test coverage, defects, decisions, and release outcomes; Develop risk-based test strategies, test grids, scenarios, test data, and detailed test cases for functional, integration, end-to-end, regression, user acceptance, cyclical, and release testing; Coordinate and execute testing across applicable systems, interfaces, calculations, documents, and operational processes; Partner with product and actuarial subject-matter experts to confirm expected outcomes and obtain review or approval of test scenarios and results; Document test evidence and results and support release-readiness and go/no-go decision-making; Use data analysis techniques and SQL queries to investigate issues, validate processing outcomes, and confirm business results; Identify, document, triage, and track defects and requirement gaps, including reproduction steps, expected and actual outcomes, evidence, impact, and severity; Collaborate with developers, vendors, business partners, and other testing teams to investigate issues, confirm root cause, validate fixes, and assess regression impact; Retest defect fixes and perform targeted regression testing; Support release planning, test execution, implementation readiness, production validation, and post-release follow-up; Collaborate with Product Owners, Product Managers, Actuarial, Developers, Systems Developers, vendors, and other technology teams throughout the delivery lifecycle; Work with quality engineering partners to identify test cases suitable for automation and support sustainable automated regression coverage; Identify opportunities to improve requirements quality, test coverage, traceability, documentation, tooling, and delivery processes; Use approved AI-enabled analysis, testing, and documentation tools while ensuring outputs are reviewed, validated, and compliant with Pension Core and HOOPP quality, security, privacy, and audit requirements; Share knowledge, coach new team members on team processes and testing practices; Participate in team activities including standups, sprint planning, sprint reviews, and retrospectives

Requirements

Bachelor's degree in Business Administration, Computer Science, Information Technology, Information Management, Engineering, Mathematics, or a related discipline, or equivalent practical experience; 4+ years of experience in a Business Analyst, Systems Analyst, Quality Assurance, or related role, preferably within pension administration, financial services, or another regulated industry; Knowledge of defined benefit pension administration, pension-related business processes, or comparable complex financial or operational systems; Understanding of benefit calculations and the ability to analyze, validate, troubleshoot, and test calculation-related business scenarios and outcomes; Strong analytical, problem-solving, and critical-thinking skills, with the ability to understand complex business rules, identify risks, and evaluate impacts across systems, business processes, calculations, and operational workflows; Experience eliciting, documenting, validating, and managing business requirements, including acceptance criteria, process flows, test scenarios, and traceability between requirements, testing, defects, and release outcomes; Hands-on experience supporting testing activities, investigating defects, validating fixes, assessing regression impacts, and supporting production issue resolution; Strong communication and stakeholder management skills, with experience collaborating with business stakeholders, actuarial partners, vendors, developers, and cross-functional technology teams; Proficiency with SQL and the ability to investigate issues, validate processing outcomes, and support testing and operational activities; Experience using Azure DevOps, Jira, or comparable tools for requirements management, test management, defect tracking, and traceability; Experience supporting the delivery and ongoing support of technology solutions, including requirements analysis, testing, implementation, release readiness, production validation, and operational support; Familiarity with Gherkin, behavior-driven development (BDD), Playwright, and test automation concepts, with the ability to identify automation opportunities and collaborate effectively with quality engineering teams; Experience using approved AI-enabled tools to support analysis, testing, documentation, and knowledge management while ensuring outputs are reviewed, validated, and compliant with organizational standards

Benefits

High-performance, people-focused culture; Commitment to equity, diversity, and inclusion; Learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning; Membership in HOOPP's defined benefit pension plan; Competitive, 100% company-paid extended health and dental benefits for permanent employees, including gender affirmation, fertility and drug treatment coverage, psychological support benefits of $2,500 per year, parental leave top-up, and a health spending account; Optional post-retirement health and dental benefits subsidized at 50%; Yoga classes, meditation workshops, nutritional consultations, and wellness seminars; Opportunity to help provide financially secure retirement for Ontario healthcare workers; Eligibility to participate in discretionary incentive plan(s)