Business Analyst (Organisational Improvement)

At CBM Australia, our mission is to end the cycle of poverty and disability and we believe that every person with a disability deserves a full life, wherever they live. As Australia’s only international development organisation focused on disability inclusion, our work improves the quality of life of people with disabilities living in the world’s poorest communities. We have an exciting opportunity for an experienced Business Analyst (Organisational Improvement) who is curious about how organisations work and motivated to help them work better. Working across teams and functions, you’ll partner with leaders and teams across CBM Australia to identify improvement opportunities, make practical changes and support more effective ways of working. Supported and delivered within our Business Operations department, this role combines business analysis, continuous improvement and practical problem-solving to help people make better decisions, improve collaboration and achieve outcomes that matter. Founded on Christian values, CBM enables compassionate Australians to be part of creating lasting positive change in our world. Join us and make a meaningful difference.

Responsibilities

Work with leaders and teams to clarify problems, opportunities, desired outcomes and practical measures of success; Understand current-state processes, workflows, systems and ways of working; Analyse stakeholder input, data and documents to identify root causes, dependencies, risks and constraints; Document processes, requirements, options and recommendations clearly; Support teams to design, test and implement practical improvements that balance value, effort, risk and organisational capacity; Connect improvements to agreed objectives, priorities, capacity and delivery considerations; Support teams to clarify objectives, outcomes, scope, priorities, assumptions and dependencies. Help teams design and break work into manageable actions, clarify ownership and improve visibility of progress; Support the adoption of adaptive ways of working, including practical use of Jira and other work management tools where appropriate.

Requirements

Enthusiasm for the mission of CBM Australia and comfort with being part of a faith-based organisation; Demonstrated experience in business analysis, organisational improvement, process improvement, service improvement or a related role; Practical experience analysing business processes, documenting requirements, facilitating discovery and supporting current-state and future-state analysis; Strong facilitation skills, including workshops, discovery sessions, planning conversations, retrospectives or stakeholder consultations; Ability to gather, synthesise and communicate information from diverse stakeholders and perspectives; Experience helping teams clarify problems, design improvements and translate ideas into practical action; Understanding of systems thinking and the ability to identify relationships, dependencies, constraints and root causes; Familiarity with organisational agility, adaptive ways of working or continuous improvement frameworks; Confidence supporting teams to use work management and collaboration tools, including Jira or similar platforms; Data literacy and ability to use evidence to support recommendations and decision-making; Practical understanding of BI, automation and AI-enabled tools, and the ability to identify opportunities where these may improve organisational effectiveness; You are curious, practical, collaborative with a genuine interest in helping people solve problems and improve how work gets done; You bring strong facilitation, documentation and communication skills, with sound judgement and a focus on organisational learning and continuous improvement; You are comfortable working with leaders, teams and stakeholders to clarify challenges and turn ideas into practical action; You use evidence, data, systems thinking and stakeholder insights to support proportionate, usable improvements aligned to agreed priorities.

Benefits

A purpose-led role contributing to CBM Australia’s mission to end the cycle of poverty and disability; Richmond, Melbourne location with hybrid work arrangements; The opportunity to strengthen organisational effectiveness, practical reporting and strategic delivery; A values-based environment founded on Christian values and focused on lasting positive change; A role working across leaders, teams and stakeholders to improve clarity, ownership, visibility and flow of work.