Business Continuity Associate

As our Business Continuity Associate, you will be the local execution arm of the Operations team, ensuring rapid and effective resolution of daily operational issues at both the market and customer level. You will leverage your market-specific expertise and time-zone alignment to protect the merchant experience and maintain operational continuity. Collaborating closely with internal teams and external stakeholders—including processors, acquirers, card networks, APM providers, and issuers—you’ll ensure operations run smoothly and efficiently.

Responsibilities

Triage, own, and resolve operational incidents end-to-end; Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers; Provide hands-on merchant support and go-live readiness (credentials, testings and required tasks), including hypercare during launches; Act as a key point of contact for CS/AM for operational enablement and troubleshooting; Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners

Requirements

2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations; Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations); Strong troubleshooting and root-cause analysis skills; Excellent communication and stakeholder management; Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); Ability to operate across time zones and manage multiple priorities with high attention to detail; Bachelor’s degree in Business, Engineering, Economics, or related field; Fluency in English

Nice to have

Experience with AI tools or automations; Additional languages

Benefits

Flexibility in how you work; Fintech industry; Referral bonus program; Work From Anywhere