Business Development Manager (Global) - Retail Solution

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Responsibilities

To develop a strategic and durable partnership between SGS and assigned global clients, representing SGS at all levels with special attention to Director and VP level.; To identify and develop new revenue opportunities within our client base, working closely with the SGS network and global Technical Competence Team; To manage the successful implementation and delivery of diverse and/or complex client-specific projects of different sizes on a global basis by ensuring contractual obligations and deliverables are met and client’s expectations exceeded, where possible; Responsible for the development of long-term sustainable business partnerships between SGS and our Key international clients.; Represent the SGS network in reporting directly to our client’s senior management teams in a professional manner regarding SGS’ performance; Responsible for the strategic growth and development of key international clients. Develop and ensure successful implementation of a client specific Global Key Account Development Plan, matching the key drivers and needs of the client with SGS; Act as the primary liaison between SGS and the client’s management team at a Director or VP level in order to lead and ensure the smooth and effective management of existing programs with the global network in accordance with client KPIs.; Supervise the deployment and enhancement of global co-operative agreements within the SGS network, ensuring that all program elements are properly deployed and monitored on an on-going basis.; Liaise effectively with global technical teams in advance of the deployment of new projects to ensure the optimum execution structure and technical support is agreed and implemented.; Manage the investigation and resolution/remediation processes for any client concerns or complaints or claims following appropriate escalation procedures as required.; Identify and mitigate risk relating to poor performance and/or client expectations, with a proactive and constructive approach.

Requirements

Minimum 5 years of relevant experience in B2B sales, business development, or commercial roles within services, and solutions based environments; Proven hunter sales background with demonstrated success in new business acquisition, building long-term client relationship, and driving upsell/cross-sell through existing clients.; Ability to contribute and lead a global business development strategy, identifying growth opportunities and building scalable sales approaches across regions.; Experience selling multi-service or solution-based offerings , ideally across multiple customer needs.; Established professional network within retailers and/or consumer brands in Europe , with the ability to leverage relationships to open doors and accelerate pipeline development and establish long-term global partnership is preferred.; Negotiation on Global Master Agreements/ Global Frame Agreements with Global Partner i s mandatory; Experience selling into multinational or cross‑border environments, working with international stakeholders and coordinating internally across regions or service lines; Worked in fast‑paced, target‑driven environments, managing multiple opportunities and priorities simultaneously; Experience within the TIC sector is an advantage; Fluent English required, additional European languages are a strong advantage