Business Development Representative - Pittsburgh, PA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work .

Position Title : Business Development Representative

Responsibilities

A BDR supports our local service branches by renewing service agreements; Conducts Business Reviews online using our customer portal; Proposes appropriate service agreement to meet usage, operating environment, duty classification, manufacturer’s recommendations, and local regulations and secures retention of customer; Collaborates with local branch to ensure a successful customer experience and proper delivery of the service agreement; Delivers all pertinent customer intelligence from the renewal process to the local service branch; Maintains daily activities in customer relationship management tools by tracking calls, emails, and interactions with customers during the retention process.; Works closely with local branches to improve customer agreement retention, overall customer relationships, scope of services delivered, and overall profitability and efficiency.

Requirements

Education : Bachelor’s degree in Business or other related studies required.; Experience: One(1)+ year/s of business development or sales experience preferred. Experience with CRM tools is a plus. Must have excellent written and verbal communication skills and PC skills.; Other Experience: Must be coachable with a willingness to learn. Must have a desire to be successful and grow in a world class organization with a commitment to excellence, superior relationship building and collaborative capabilities. Must be willing to develop Konecranes sales ethics and values.