Business Experience Plan & Administration Specialist Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan & Administration Specialist Senior within PNC's Tech Resource Group organization, you will be based in Pittsburgh, PA. The Business Experience Plan & Administration Specialist Senior plays a critical role in shaping high-quality business and employee experiences by providing advanced administrative support, operational planning, and experience-driven process improvement. This role partners closely with leadership and cross functional teams to design, execute, and continuously improve business experience plans while managing complex administrative functions with a high degree of independence and judgment. You will be expected to operate as a trusted advisor, proactively identifying opportunities to enhance efficiency, consistency, and experience across programs, meetings, communications, and operational workflows.

Responsibilities

Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives; Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners; Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives; Defines and obtains data collection, research and reporting activities for assigned line of business initiatives; Conducts research, analyzes and recommends solutions for key initiatives; Works with key decision makers to ensure cross-business and cross-functional alignment and synergy; Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives

Requirements

Experience supporting senior leaders or executive teams; Background in employee experience, business operations, program management, or corporate events; Familiarity with project management tools (e.g., Planner, Smartsheet, Asana); Experience with process improvement or Lean methodologies; University/college degree with 3+ years of relevant/direct industry experience; Bachelors

Nice to have

Business Development; Business Intelligence (BI); Competitive Advantages; Competitive Strategies; Data Integration; Data Mining; Strategic Planning

Benefits

Medical/prescription drug coverage with a Health Savings Account feature; Dental and vision options; Employee and spouse/child life insurance; Short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; Dependent care reimbursement account; Back-up child/elder care; Adoption, surrogacy, and doula reimbursement; Educational assistance, including select programs fully paid; Robust wellness program with financial incentives; Maternity and/or parental leave; Up to 11 paid holidays each year; 9 occasional absence days each year; Between 15 to 25 vacation days each year depending on career level