Business Head - Owndays

Chief Operating Officer role at Owndays, a Lenskart company, to build the operating model for the eyewear retailer's expansion across Asia. The COO works directly with the CEO, owns the operational P&L, leads retail, supply chain, and manufacturing operations, and drives expansion into new markets. Success in the first 12-18 months includes a scalable documented operating model, AI-assisted decision-making, improved store performance, reduced supply chain costs and lead times, a high-performing operational leadership team, and a data-led governance rhythm.

Responsibilities

Design and implement a scalable, data-driven operating model across retail, supply chain, and manufacturing; Own creation and enforcement of operational playbooks (SOPs and standards) across every market; Drive store-level KPIs including conversion, productivity, shrinkage, and NPS; Own end-to-end supply chain leadership (sourcing, inventory planning, warehousing, logistics); Champion AI and ML adoption for demand sensing and replenishment; Work with manufacturing partners on quality, throughput, and capacity; Lead operational readiness for new store openings and market entries; Own operational metrics driving financial performance (revenue per store, margins, cost per unit, inventory turns, fulfilment efficiency); Work with the CFO on budgeting, forecasting, and capital allocation; Attract, develop, and retain operational leaders across retail, supply chain, and market teams; Serve as a core member of the leadership team

Requirements

15+ years in operational leadership; at least 5 years in a senior role (COO, VP/SVP Operations, or equivalent) within retail, consumer, or omni-channel businesses; Proven track record of scaling operations across multiple geographies; Deep P&L ownership experience; Understanding of retail economics (margin, inventory, labour, fulfilment); Comfortable working with BI tools, operational dashboards, and AI-enabled planning systems; Fluency in both Japanese and English

Nice to have

Experience in high-growth, founder-led organisations; Exposure to Japan and Southeast Asia markets; Familiarity with supply chain technology platforms or enterprise planning systems