Business Manager

Staffinc is a leading workforce-as-a-service platform in Indonesia, supporting businesses with scalable manpower solutions and technology-driven workforce management. Our MPO (Manpower Outsourcing) business unit partners with diverse clients to deliver high-quality operational workforce solutions. We are looking for a Business Manager who can drive business performance, strengthen client relationships, and ensure operational excellence.

Responsibilities

Lead and manage the MPO business review process by analyzing performance data, identifying gaps, and recommending improvement initiatives.; Drive the strategic planning process for the business unit to ensure alignment with company objectives.; Evaluate and implement initiatives proposed by the holding company, coordinating with stakeholders for successful execution.; Establish and facilitate structured one-on-one meetings with team members to encourage open communication, performance tracking, and professional growth.; Conduct regular business reviews with clients, covering project status, performance metrics, and improvement areas.; Organize and lead client meetings, acting as the primary point of contact to ensure satisfaction and smooth communication.; Cultivate and maintain strong, long-term client relationships.; Provide weekly updates and collaborate with the Finance Team to ensure alignment between financial goals and business objectives.; Manage the invoicing process, ensuring timely and accurate delivery of invoices to clients each month.; Initiate and oversee the creation of PKS for projects, ensuring document completeness, compliance, and accuracy.; Manage the contracting process for project workers, working closely with HR and Legal to ensure adherence to company policies and regulations.

Requirements

Bachelor’s degree in Business Management, Industrial Engineering, Economics, or a related field.; 2–4 years of experience in business operations, account management, project management, or a similar role—preferably in outsourcing, staffing, HR services, or manpower-heavy industries.; Strong analytical skills with the ability to interpret data and generate actionable insights.; Excellent communication and client management abilities.; Proven experience collaborating with cross-functional teams (Finance, HR, Legal, Operations).; Familiarity with contracting, compliance processes, and project documentation.; Strong organizational skills with the ability to manage multiple priorities at once.; Comfortable working in a fast-paced environment with shifting needs.; Ability to lead discussions, facilitate meetings, and present business reviews effectively.; Proficiency in spreadsheets, dashboards, and business analytics tools.; Experience in MPO/outsource operations is a strong plus.

Nice to have

Experience in MPO/outsource operations is a strong plus.