Business Operations Manager

Our client is a neuroscience-based technology company dedicated to revolutionizing health behavior change through a positive, iterative approach to habit formation. Their technology empowers individuals to test-drive evidence-based healthy habits, removing the guesswork and fostering an 'unstoppable' mindset. We are seeking an adaptable, proactive, and detail-oriented Business Operations Manager to join our team on a contract basis. In this role, you will serve as the connective tissue across our dynamic team — streamlining workflows, organizing documentation, supporting team culture, and ensuring daily operations run seamlessly. This role is a direct replacement for a long-standing team member, meaning processes and documentation are well-established for a smooth handover.

Responsibilities

Create, track, and maintain company SOPs, process libraries, and central documentation; Manage software subscriptions, tool licenses, and operational renewals; Coordinate project workflows, maintain master trackers, follow up on key deliverables/deadlines, surface blockers, and ensure Asana project hygiene; Administer vendor contracts, insurance/compliance documents, and critical operational deadlines; Support internal communications by preparing meeting agendas, recording notes, and driving action-item follow-through; Lead end-to-end recruitment and onboarding processes for new team members; Oversee team training compliance by assigning, tracking, and completing required modules; Lead virtual team-building initiatives and manage personnel acknowledgments; Coordinate event planning, including virtual events and complex in-person travel arrangements; Provide high-touch support for user community by resolving support tickets, moderating app feed, and escalating issues appropriately; Potential for legal and/or financial operations support based on team needs.

Requirements

At least 3 to 5 years of proven experience in business operations or similar roles, with US-based companies, ideally in early-to-mid stage startups; Fluent English speaker with exceptional written and verbal communication skills; Located in Central America or South America (LATAM) to align with standard US working hours; High proficiency with task-management systems (Asana), process tools, and modern remote workspace software (Slack, Google Workspace); Experience utilizing AI tools (Claude, Gemini, others) to maximize productivity and workflows; Exceptionally proactive, reliable, and comfortable taking ownership in an evolving environment; Strong collaborative mindset and high attention to detail; Candidates without USA startup background will not be considered.

Nice to have

Experience in health, wellness, software, or tech industries is a major plus; Highly detail-oriented with a proactive drive to resolve blockers and keep team projects on track.