Business Operations Manager

The Business Operations Manager serves as a key member of the Center of Excellence (COE) team, driving operational excellence across Project and Development Services and Facilities Management functions. This role combines team leadership with extensive process improvement and change management responsibilities, ensuring continuous enhancement of service delivery through systematic optimization, stakeholder engagement, and change initiatives. This is a hybrid position.

Responsibilities

Lead and manage Project and Facility Coordinator teams; Recruit, onboard, and develop team members; Establish performance objectives and coach teams through organizational transitions; Serve as subject matter expert for evolving systems, processes, and operational tools; Foster culture of safety and innovation with focus on enhancing use of AI; Identify, assess, and prioritize improvement opportunities; Design, test, and implement enhancements using Lean, Six Sigma, or similar methodologies; Develop change management strategies; Create and maintain Standard Operating Procedures and Playbooks; Lead organizational initiatives and coordinate multi-stakeholder implementation; Monitor outcomes using KPIs; Oversee project data integrity, documentation governance, and workflow approvals; Drive technology platform adoption; Support standardization across regional teams; Design and deliver training programs; Provide escalation support; Partner with leadership across functions; Facilitate cross-functional working groups; Build consensus among stakeholders; Review and streamline financial processes, invoice workflows, and approval cycles; Oversee retainage management and project closeout procedures; Implement financial controls

Requirements

Demonstrated dual expertise in both people leadership and formal process improvement/change management; Proven experience leading projects across multiple departments or business units; Strong command of process improvement methodologies and change management frameworks; Exceptional ability to influence and manage relationships with stakeholders from senior leaders to frontline staff; Analytical and data-driven mindset with ability to build compelling business cases for change; Experience leading teams responsible for transactional, operational, or project-based work; Candidates must be authorized to work in the United States without sponsorship

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay