Business & Program Support Officer

Join the Family, Youth & Children Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible. As a Business & Program Support Officer you will provide efficient, high level business program and administrative support to the Coordinator Youth Engagement & Pathway and broader Youth Engagement & Pathway Unit.

Responsibilities

Provide efficient, high level business, program and administrative support to the Coordinator Youth Engagement & Pathway and broader Youth Engagement & Pathway Unit; Provide administration support to Team Leaders and Project officers of the unit as required; Act as point of contact for unit general inquiries, liaise with external and internal stakeholders, respond to customer requests and administer the unit's customer services processes in a professional, friendly, and effective manner; Assist with school holiday program planning across the team; Operate and oversee the booking systems for the Youth Centres including Youth Central, Sunbury Young Centre, Roxburgh Park Youth Centre and Craigieburn Youth Centre, and run regular booking reports; Update social media and communication channels for the Unit

Requirements

Demonstrated ability in using MS Office computer products (particularly Word and Excel); ability to access and interpret databases; office organisation skills, including the capacity to develop and maintain purchasing processes, and other procedures and systems; ability to manage time and organise work activities to achieve Youth Engagement and Pathways objectives, under advice from the Coordinator Youth Engagement & Pathways; ability to apply standard processes and procedures and transfer knowledge to others; ability to recognise priority tasks and complete them within given time constraints; ability to identify customer needs and expectations, decide the appropriate action and respond accordingly

Benefits

Superannuation; competitive salary package; professional development opportunities; supportive work environment