Business Systems Analyst 2

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has a need for an IT Business Systems Analyst 2 to serve as a bridge between IT and business units, analyzing business needs and translating them into actionable technical solutions. This role involves managing and enhancing various business systems to support efficient processes, improve productivity, and align IT solutions with organizational goals. This resource will become a systems expert, offering the advantage of efficiency gain and optimization through advisement on functional and non-functional testing and support for workflow and requirements with end users.

Responsibilities

Work closely with technical product owners, IT resources, and stakeholders to understand business needs, processes, and objectives; Conduct interviews, workshops, and document analysis to gather detailed requirements; Work with architects, developers, and DevOps engineers to design solutions, validate feasibility, and ensure scalability; Analyze existing systems and workflows to identify gaps, inefficiencies, or areas for improvement; Develop and document functional specifications, system design requirements, and workflow diagrams; Work with IT teams to ensure system designs meet business requirements and technical standards; Support project planning by developing timelines, defining project scope, and estimating resources; Collaborate with project managers, developers, and other team members during implementation; Conduct system testing, including functional, regression, and user acceptance testing (UAT); Act as a liaison between IT teams and business units; Provide training and support to end-users; Collaborate with data teams to ensure accurate data integration, reporting, and business intelligence; Develop and maintain reports and dashboards that support business decision-making; Stay updated on industry trends, best practices, and emerging technologies; Proactively identify opportunities for process improvement and lead optimization initiatives; Define and enforce acceptance criteria for features and user stories; Collaborate with the QA team to develop test plans, perform acceptance testing, and ensure product readiness; Lead UAT sessions; Coordinate product releases with release management, DevOps, and support teams; Monitor and track post-launch performance of product features and implement improvements; Provide post-release support; Ensure business applications comply with industry regulations and internal security standards, including SOX, PCI-DSS, and other financial sector regulations; Work with the cybersecurity team to secure applications against threats and vulnerabilities; Develop and implement procedures for regular audits, risk assessments, and disaster recovery plans for critical applications

Requirements

Bachelor's degree in Information Technology, Business, or related field; Minimum of 3 years of experience as a Business Systems Analyst or similar role; Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or SAFe certifications; Must be legally authorized to work in the United States without requiring sponsorship now or in the future; Strong knowledge of automation tools, monitoring, and logging platforms; Proficiency in business analysis tools (e.g., Microsoft Visio, Lucid chart) and familiarity with project management software (e.g., ADO, Jira, Asana); Strong root cause analysis skills; Ability to understand complex business needs and translate them into technical solutions; Strong understanding of business processes and ERP/CRM systems; Proficient in conveying technical information to non-technical stakeholders and vice versa; Skilled in planning, organizing, and managing resources; Open to learning and adapting to new systems, technologies, and business; Ability to work independently but in a collaborative manner; Work with cross-function teams

Nice to have

Experience with low code platforms; Experience with SQL and data visualization tools; Experience with microservices architecture, containerization (e.g., Docker, Kubernetes), and modern cloud-native applications; Hands-on experience with tools like Git, Jenkins, or containerization; Strong knowledge of automation tools, monitoring, and logging platforms

Benefits

Work Life Balance; Work From Home Program (up to 2 days per week upon eligibility); Modern Office Setting; Free On-Site Fitness Facility; Free On-Site Garage Parking; Paid Time Off; Paid Holidays; Retirement Savings Match; Group Health Insurance (Medical, Dental, and Vision); Life and AD&D Insurance; Long Term Disability Insurance; Accident and Critical Illness Insurance; Flexible Savings Accounts; Paid Community Volunteer Day; Employee Assistance Program; Tuition Reimbursement Program; Employee Referral Program; Diversity, Equity and Inclusion Program