Business travel - implementation and support executive

Required for this expanding company who support a number of TMCs in the UK. They are looking for a SBTC with some knowledge of online booking tools, a implementation support agent or a helpdesk agent both with a TMC background. Homebased, up to £37,500, plus 5% bonus, 23 days holidays etc

Responsibilities

Lead the implementation and configuration of online booking tools, Atriis and Cytric; Support the business with first and second line queries once live and deliver a very high level of customer service; Provide virtual and onsite training sessions; Evaluate training needs; Suggest solutions to the TMC where needed regarding client need of an online booking tool

Requirements

SBTC with some knowledge of online booking tools; Implementation support agent or helpdesk agent with TMC background; Ideally a proven record of implementing and supporting online booking tools; Senior business travel consultant used to high volume and experience supporting online booking tools; Strong technical knowledge; Excellent communication skills; Confidence in delivering presentations and training; Ideally knowledge of either Atriis or Cytic; An excellent problem solver

Nice to have

Proven record of implementing and supporting online booking tools; Knowledge of either Atriis or Cytic

Benefits

5% bonus; 23 days holidays; pension; many more