C-Check A220 Program Management

The objective of the position is to provide data-based expert guidance that aligns our customers' maintenance operations with the overarching ways of working and strategy of the A220 C-Check Mission. The role translates ground-level operational data into clear, actionable business intelligence across functions into the C-Check operating teams, and acts as an essential bridge between operations and executive leadership through reporting on performance and improvement actions on behalf of the C-Check Mission. By establishing a strategic vision for end-to-end performance, the work ensures that the C-Check Mission is a driver for efficiency, reliability, and organizational accountability.

Responsibilities

Provide data-based expert guidance aligning customers' maintenance operations with the A220 C-Check strategy; Define and monitor KPIs to ensure improvements agreed with customers are realized by operational teams; Lead Root Cause Analysis on recurring issues to minimize aircraft downtime; Prepare diagnoses and mature solution recommendations for management release; Collaborate with the Multi-functional Team (CRS, SM, Supply Engineering Front Desk) to standardize procedures; Lead customer discussions to align on maintenance improvements and integrate feedback into strategic roadmap; Translate customer feedback back into operational teams to drive systemic change; Convert ground-level data and customer insights into management language for senior executive briefings; Evaluate and choose new tools and innovations to address inefficiencies

Requirements

A Master's degree in Economics, Business Administration, Marketing, Engineering or Aerospace or an equivalent combination of education and experience; 5 to 8 years of experience in program management, project management, or product management in sales/customer service, preferably in the aviation industry; 10 percent travel both domestic and intercontinental; able to travel sometimes on short notice; ability to conduct multi-functional projects in a complex environment with different entities; ability to analyze processes and structures like a consultant, to identify process gaps and to propose work arounds; ability to think creatively and crosswise during development of new strategies, while being precise and hands-on at implementation; ability to negotiate and resolve disputes downstream/upstream; ability to negotiate budget needs; ability to build and present decision papers and marketing pitches; ability to develop commercial agreements and converting lead; tactical diplomacy to navigate internal politics and build consensus across departments; strategic communication to translate complex operational issues into professional language; conflict resolution and influence; customer relationship management; data translation; deep knowledge of Root Cause Analysis, reliability-centered maintenance, and A220 C-Check technical requirements; strategic project management; predictive analysis; excellent presentation skills; tactical influence in matrix management; strategic mission steering of a Multi-Functional Team including 4 Head-ofs and 3 SVPs; consensus building; accountability mentoring; awareness of potential compliance risks and commitment to act with integrity

Nice to have

Aviation industry experience

Benefits

Competitive remuneration, including short term incentive bonus on all levels; Hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday + senior and flex days; Personalized development plans, large portfolio of learning solutions, internal mobility opportunities locally and globally; Health insurance, in-house canteen with many healthy options