Call Center Representative

GG Media is a growing company focused on delivering professional, reliable, and high-quality customer experiences. We believe strong communication, attentive service, and a solutions-focused mindset are essential to building lasting relationships with the people we serve.

We are looking for motivated individuals who enjoy communicating with others, solving problems, and contributing to a professional, team-oriented environment.

GG Media is seeking a Call Center Representative to join our Birmingham team.

In this role, you will communicate directly with customers, provide accurate information, assist with inquiries, and help ensure every interaction is handled professionally and efficiently. The ideal candidate is confident, organized, personable, and comfortable communicating over the phone.

This position offers an excellent opportunity to develop valuable communication, customer service, and problem-solving skills while growing within an expanding organization.

Responsibilities

Handle inbound and outbound customer calls in a professional manner; Assist customers with questions, requests, and general inquiries; Provide clear and accurate information regarding company services; Identify customer needs and offer appropriate solutions; Maintain accurate records of customer interactions; Follow established communication and service procedures; Resolve routine concerns while maintaining a positive customer experience; Escalate complex situations to the appropriate team when necessary; Meet individual and team performance expectations; Collaborate with team members to maintain consistent service standards

Requirements

Strong verbal and written communication skills; Professional and confident phone presence; Customer-focused and solutions-oriented attitude; Strong listening and interpersonal skills; Ability to communicate clearly and professionally; Good organizational and time-management skills; Comfortable working in a fast-paced environment; Ability to manage multiple conversations, tasks, and priorities; Basic computer and data-entry skills; Reliable, adaptable, and willing to learn; Ability to work independently and as part of a team